Do you supply to retail?
Yes, we do supply retail customers but we a predominately an importer and distributor supplying merchants and trade.
What is the order payment option?
You can pay by a card or bank transfer
Where can I collect my order from?
Most products are kept at our fulfilment centre in Stoke on Trent but we need you book in before deciding to visit.
How long do deliveries from date of order?
Most deliveries in the UK are done within 5 working days and in Ireland within 10 working days.
Do you do weekend deliveries?
Yes, we can arrange Saturday deliveries at an extra cost.
Do you offer timed deliveries?
We only offer timed deliveries for dedicated lorry deliveries or by special arrangement where possible
What are your offloading restrictions?
All our deliveries are kerbside deliveries and larger orders need assistance to offload there should not be any access issues as we use 77.5-tonne trucks for deliveries, deliveries can be made on smaller vans depending on the size of the order and lead-times required.
Can I order samples?
We supply samples free of charge subject to availability
Can I order longer or specific lengths for my cladding or decking?
Yes, we can supply specific lengths to order e.g cut to size but this will increase the delivery leadtimes
Do you provide fixings for cladding and decking?
Yes, we supply fixings for details on the recommended fixings visit the additional information on the products tab on the online shop.
Do you supply fire retardant Timber cladding?
Yes, we supply fully certified fire retardant timber cladding for internal and external to Euro Class B
Do you issue fire treatment certificates for fire treated timber cladding?
Yes, we do, please contact us for a certificate as soon as the cladding is delivered if it has not been supplied with the delivery note.
Do you do other types of timber cladding and decking?
Yes, we do please send us your enquiry and we will assist if not shown on our website
What is the paint warranty for outside timber cladding?
We are one of the few companies that can offer fully insured warranty for external paint cladding. We offer for external cladding minimum 10 years in opaque and 5 years in translucent for external applications.
What is the durability of the timber cladding?
We expect our cladding to last minimum 25 years externally UC3
How do you calculate the cladding coverage and how much cladding do I need to order?
Measure the total area you need to cover and divide by the board laid measure or actual board coverage every board tends to have a different laid cover request for information on the laid measure.
Example; if you need to clad or deck an area of 50m2 you need to establish your board laid measure or actual board coverage is e.g if 125mm, you divide the 50m2 by the 0.125mm = 400 linear metress as a general rule of thumb add 10% to 15% for waste e.g trimming or crosscutting waste for 50m2 we would suggest ordering approximately 440mtrs based on the example above.
How do I find out the lengths you have in stock as standard?
This information is available on our products additional information tab on the shop
Can I get touch up paint?
Yes we can supply touch up paint to match the cladding
Do you have FSC and PEFC Certification?
We have both FSC and PEFC Certification together with our environmental policy all available on the downloads section
What is do monitor your supply chain to ensure there is no child labour and antislavery?
We follow the ETI Ethical Trade Initiative Code and we have an anti-slavery policy