Question 1

Do you supply to retail?

Accepted Answer

Yes, we do supply retail customers, but we are predominately an importer and distributor, supplying merchants and trade.

Question 2

What is the order payment option?

Accepted Answer

Payments are accepted by a card or bank transfer in full prior to delivery.

Question 3

Where can I collect my order from?

Accepted Answer

Most products are kept at our fulfilment centre in Staffordshire Great Bridgeford but we need you to arrange a collection date and time with a member of our team giving 24 hours notice prior to collection.

Question 4

How long do deliveries take from date of order?

Accepted Answer

Most stock orders are delivered in 5-7 working days or 2-3 days, but bespoke orders that need special treatments can be approximately 4-5 weeks or longer if we need to acquire particular lengths or widths of timber for your enquiry.

Question 5

Do you do weekend deliveries?

Accepted Answer

We can offer weekend deliveries in exceptional circumstances at an extra charge.

Question 6

Do you offer timed deliveries?

Accepted Answer

We only offer timed deliveries for dedicated lorry deliveries or by special arrangement where possible.

Question 7

What are your offloading restrictions?

Accepted Answer

All our deliveries are kerbside deliveries, any larger orders will require assistance to offload. On the day of delivery there shouldn't be any access issues as we use 7.5-tonne trucks for deliveries.Deliveries can be made on smaller vans depending on the size of the order and lead- times required.

Question 8

Can I order samples?

Accepted Answer

We supply samples for a small fee to cover postage; in exceptional instances, we send samples free of charge.

Question 9

Can I order longer or specific lengths for my cladding or decking?

Accepted Answer

Yes, we can supply specific lengths to order e.g. cut to size but this will increase the delivery lead times.

Question 10

Do you provide fixings for cladding and decking?

Accepted Answer

Yes, we supply fixings for details on the recommended fixings, visit the additional information on the products tab on the online shop.

Question 11

Do you supply fire retardant timber cladding?

Accepted Answer

Yes, we supply fully certified fire retardant timber cladding for internal and external use treated to Euro Class B.

Question 12

Do you issue fire treatment certificates for fire treated timber cladding?

Accepted Answer

Yes, we do. Please contact us for a certificate as soon as the cladding is delivered if it has not been supplied with the delivery note.

Question 13

What is the paint warranty for outside timber cladding?

Accepted Answer

We are one of the few companies that can offer fully insured warranty for external paint cladding. We offer for external cladding minimum 10 years in opaque painting and 5 years in translucent painting for external applications.

Question 14

What is the durability of the timber cladding?

Accepted Answer

We expect our cladding to last minimum 25 years externally UC3.

Question 15

How do you calculate the cladding coverage and how much cladding do I need to order?

Accepted Answer

Measure the total area you need to cover and divide by the board laid measure or actual board coverage. For example, if you need to clad an area of 50m² and the board laid measure is 125mm, divide 50m² by 0.125m = 400 linear metres. As a general rule, add 10–15% for waste when cutting. For a 50m² area we would suggest ordering approximately 440 linear metres.

Question 16

Do you have FSC® and PEFC Certification?

Accepted Answer

We have both FSC® and PEFC Certification together with our environmental policy, all available on the downloads section.

Question 17

Do you provide small timber orders?

Accepted Answer

We accommodate orders of all sizes and offer our customers the flexibility to place small orders. There may be a small order charge placed on the order to aid delivery and handling fees.

Question 18

Do you deliver to our area or region?

Accepted Answer

Yes, we provide nationwide delivery throughout the UK, covering England, Wales, Ireland, and Scotland. We also export to the USA.

Question 19

Do you offer timber project support and consultancy?

Accepted Answer

Absolutely! We provide tailored support, including assistance with special projects like Grand Designs. Feel free to contact us for any timber-related questions or support.

Question 20

Do you still offer Siberian Larch?

Accepted Answer

Yes, we maintain a good stock of FSC® Certified Siberian Larch, responsibly sourced for decking and cladding. We also offer alternative timber types when needed.

Question 21

Do you offer a Timber Price Match?

Accepted Answer

Yes we do — contact us with a like-for-like quote and we will do our best to match it.

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